Friday, January 18, 2008

Creating a Balanced Scorecard Recent Program Comments

You missed a great presentation on the Balanced Scorecard that I recently gave to over 30 people at a recent Vermont ASQ event.

Here are some of the comments;
"It’s always a pleasure to hear you speak. I continue to learn volumes from you, and enjoy your special flavor of humor" - Mike

"It was great to see you yesterday and hear your enthusiasm again! I had forgotten how charged up you get about quality and just plain good business practice! ;-)" -

Click here for the presentation

If you're interested in great Strategy Mapping and Balanced Scorecard software click here. If you have problems with the software or need assistance setting it up contact me.

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Sunday, January 13, 2008

Reduce your transactional backlogs and transactional cycle times by 50% each in 45 days! Step 2

Get a list of all open backlogged (open transactions).
For each transaction calculate its age.
Sort the transactions in descending calculated age order.
Find someone, anyone, who can help you get this report everyday, if not, in real time.

More to come!
What do you think the next step is?

Read this article on Little's law.

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Tuesday, January 08, 2008

Danz Next Event - Building a Balanced Scorecard: "Identifying Key Performance Variables"

Date 1/17/08
Building a Balanced Scorecard: "Identifying Key Performance Variables"
Balanced Scorecard methodologies have emerged as a proven and effective tool to capture, describe, and translate organizations' strategic goals, into meaningful objectives at corporate, divisional, and individual employee levels, thereby allowing for the strategies to be successfully implemented. During this exciting event, you will learn how to create a draft scorecard for your function or process, and learn more as we discuss:
* Basic concepts of balanced scorecards and how it can be used to improve organization performance
* Key concepts behind an effective Strategy Map
* How the Balanced Scorecard methodology can be used to drive Operational Excellence and Organizational Alignment

For more information contact

When: Thursday, January 17th 2008

Time: 5:30pm Registration

Place: Windjammer in South Burlington

Cost: $20 ASQ and TPC Members); $30 for non-members Buffet Dinner will be provided!

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Has anyone completed Step 1?

Come on! Someone has to send me an email or a post about what they learned in step 1. After I hear from someone, I will post Step 2.

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Saturday, January 05, 2008

Reduce your transactional backlogs and transactional cycle times by 50% each in 45 days! Step 1

Ok, you want to want to be a Lean Six Sigma Rock Star. This is the first step in reducing your transactional backlogs and transactional cycle times by 50% each in 45 days.
Have your employees who resolve your customer issues, cases, complaints, bugs or whatever, document all the tasks they do in a month and how much time is spent doing each task. To make it easy, create a spreadsheet for them to populate.
Examples of tasks are; answering email, training, meetings, special projects and so on.
After they have done so, review the document to understand how much time they spend doing other things rather than the primary activities and tasks they were hired to do.
What are thoughts? What have you learned? What percentage of their total time is doing things they weren't hired to do?

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